FAQ
FAQ
Common questions to help you understand Escrowa faster
Escrowa reduces risk and improves safety through a standardized process, transaction confirmation and record management.
Contact us via official Instagram or LINE, provide your trade info, and we will begin the process.
Yes.
Escrowa supports trades between Taiwan and overseas players, with cross-border assistance.
It depends on item type, method and both parties; some trades can finish the same day.
Fees vary by service item; please see the Fees page for the full schedule.
No.
Escrowa charges only a service fee and never an exchange-rate spread.
Yes.
Escrowa issues invoices for the service-fee portion by law.
Escrowa may reject suspected fraud, stolen accounts, illegally obtained or untraceable goods, or other high-risk trades.
To speed things up, please prepare:
・Item information
・Transaction amount
・Contact method
・Related trade details
Complete info speeds up confirmation and processing.
No.
Escrowa provides game-trade services: escrow, proxy purchase and consignment.
It is not a third-party payment, e-payment or financial institution, and does not provide standalone funds flow, stored value, FX or payment services.
All services are based on actual game goods, accounts, virtual items or related trade needs.
Escrowa offers multiple payment methods by trade need, currently:
・TWD
・CNY
・USD
・USDT
Actual methods depend on the trade, region and both parties.
Escrowa provides game-trade services and is not a payment or financial institution; it does not provide standalone funds flow, FX or payment services.
Escrowa provides services only through the contact channels announced on its official website.
If someone claims to be Escrowa customer service, staff or a partner and asks you to pay privately, provide account passwords, click unknown links, trade on another website, or contact via unofficial channels, please stay alert.
If in doubt, verify again through the contact methods published on the official website.
Except when genuinely required by the trade process, Escrowa will not ask customers for account passwords, verification codes or other sensitive information without reason.
Do not provide your account details to unknown third parties.
Before trading, please confirm whether it is an official contact channel, whether the counterparty's identity is verified, whether it goes through Escrowa's formal trade process, and whether complete trade records are kept.
Never ignore the risks because of an unusually low price, a rush to close, or pressure from others.
Common Trade Risks
⚠Fake buyers or sellers
⚠Fake payment proof
⚠Item not delivered
⚠Payment not made
⚠Fake customer-service scams
⚠Impersonating the middleman
⚠Account-recovery risk
⚠Malicious disputes
Through a standardized process and information confirmation, we help both parties reduce risk and improve safety.
Risk Notice
Escrowa helps reduce risk but cannot fully eliminate all risks or disputes. Please confirm item info, trade details and the counterparty before trading, and follow the Escrowa process to protect your rights.